Tell us what happened
Email your order number and a short explanation. Add clear photos if the item arrived damaged or incorrect.
บริการลูกค้า
การคืนสินค้าและคืนเงิน
Clear support, thoughtful resolutions, and a straightforward return process.
If something is not right with your KHINTAWAN order, contact us before sending anything back. We will review your request and guide you through the appropriate next step.
How It Works
A simple path from concern to resolution.
Start by contacting us with your order number. We review the details first so you do not have to send anything back until the correct next step is confirmed.
We review the request
Our team checks the order and confirms the appropriate return, replacement or refund route.
We confirm the resolution
Once approved, we provide clear instructions and arrange the agreed next step.
What to know before you return an item.
Most return questions can be resolved quickly when you contact us before sending anything back. Please include your order number so we can assist you efficiently.
01
Return request window
Please contact us within 7 calendar days of receiving your order if you would like to request a return.
Nothing in this policy limits any mandatory rights available to you under applicable Thai consumer protection law. Where statutory cancellation, return or refund rights apply, those legal rights take precedence.
02
Damaged, defective or incorrect items
Contact us as soon as possible if your order arrives damaged, defective, incorrect or materially different from what you ordered.
Order numberSo we can locate your purchase quickly.
Short descriptionTell us clearly what is wrong.
Photos or videoShow the product and packaging where relevant.
After review, we may offer a replacement, refund or another appropriate solution depending on the circumstances.
03
Change-of-mind returns
For a change-of-mind return, products should normally be unused, unopened, in their original packaging and suitable for resale.
Normally eligible
- Unused and unopened
- Original packaging retained
- Suitable for resale
Normally not eligible
- Opened or substantially used personal-care or wellness products
- Products damaged after delivery through misuse or improper storage
- Personalized or made-to-order products, unless required by law
For hygiene and product-safety reasons, opened or used aromatic, herbal, personal-care or wellness products may not normally be accepted for a change-of-mind return, except where the item is defective, damaged, incorrect or return rights are required by law.
04
How to request a return
Please contact us before sending a product back. We will confirm the appropriate return instructions first.
Suggested subjectReturn Request – Order #[your order number]
Approved return addressKHINTAWAN / SIWAPHUMIBODIN ST. CO., LTD.
58/1 Moo 1, Pak Hai Subdistrict
Pak Hai District, Phra Nakhon Si Ayutthaya 13120
Thailand
58/1 Moo 1, Pak Hai Subdistrict
Pak Hai District, Phra Nakhon Si Ayutthaya 13120
Thailand
Please keep your shipping receipt or tracking information until the return is fully resolved.
05
Refunds, return shipping & cancellations
Approved refunds are returned to the original payment method where technically possible.
Refund timing
Bank or payment-provider processing times can vary. Mandatory statutory refund periods will always take precedence.
Return shipping
Where we supplied a damaged, defective or incorrect product, we will arrange or reimburse reasonable return shipping where appropriate. Eligible change-of-mind returns may be at the customer’s cost unless law requires otherwise.
Promotional purchases
An approved refund for a discounted product will generally be based on the amount actually paid for that item.
Order cancellation
Contact us immediately if you need to cancel before dispatch. We will try to stop fulfilment where possible; otherwise the normal return process may apply.
Policy last updated17 August 2026
Need Help?
Tell us about your order and we will guide you from there.
Our customer-care team can help with returns, refunds, product concerns and order questions.
Secure CheckoutProtected payment experience
Clear ReturnsA straightforward support process
Human SupportA real team behind every order
Thai Herbal CareThoughtful products and aftercare