Terms & Conditions

Using this website

These Terms & Conditions apply to your use of khintawan.com and to purchases made through the website. By using the website or submitting an order, you agree to follow these terms to the extent permitted by applicable law.

You must use the website lawfully and must not attempt to interfere with its security, availability, checkout, payment systems, content or other users.

Electronic ordering and communications may form part of the transaction process. Please review all information shown before submitting an order.

About KHINTAWAN

KHINTAWAN is operated by SIWAPHUMIBODIN ST. CO., LTD., Thailand. Our customer-care contact email is khintawan@khintawan.com.

Our principal customer-care and return address is 58/1 Moo 1, Pak Hai Subdistrict, Pak Hai District, Phra Nakhon Si Ayutthaya 13120, Thailand, unless we provide different instructions for a specific return or service request.

Products, prices & availability

We aim to present product descriptions, images, prices and availability accurately. Natural products, packaging and appearance may show minor variations that do not materially change the product.

Prices are shown in the currency displayed on the website and may include or exclude taxes as indicated at checkout. Delivery charges, discounts and other order-level adjustments are shown before payment where applicable.

Products and promotions may be changed, withdrawn, limited or become unavailable. If an item cannot be supplied after you order, we will contact you and provide an appropriate resolution, including a refund where required.

Orders & acceptance

Submitting an order is a request to purchase the selected products. An order may remain pending while payment, stock, fraud-prevention or fulfilment checks are completed.

We may decline or cancel an order where reasonably necessary, for example if payment cannot be confirmed, stock is unavailable, order information is materially incomplete, the transaction appears fraudulent, or fulfilment would be unlawful or impracticable. If payment has already been captured for a cancelled order, an appropriate refund will be arranged.

Payment

Available payment methods are displayed at checkout and may change over time. Payment processing may be provided by third-party payment providers. You should only complete payment through the official KHINTAWAN checkout or another payment instruction expressly provided by us.

You are responsible for providing accurate billing and contact information and for ensuring that you are authorized to use the selected payment method.

Shipping, delivery & pickup

Available shipping or pickup options are shown during checkout. Delivery estimates are estimates only unless we expressly state otherwise. Delays may occur because of carriers, weather, public holidays, address issues, customs, events outside our reasonable control or other operational circumstances.

Please provide a complete and accurate delivery address and contact information. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

Returns, cancellations & refunds

Returns, cancellations and refunds are handled under our Returns & Refunds policy and any mandatory consumer rights that apply to the transaction. Nothing in these Terms & Conditions is intended to remove or reduce a right that cannot lawfully be excluded.

Product use & wellness information

Please read and follow the directions, warnings, ingredient information and storage guidance supplied with each product. Stop use where the product instructions say to do so or if you experience an unexpected reaction.

KHINTAWAN wellness, herbal, aromatic and personal-care products are not intended to replace diagnosis, treatment, medication or advice from a qualified healthcare professional. Product information on this website is general information and should not be treated as individualized medical advice.

If you are pregnant, nursing, have allergies or a medical condition, take medication, or have concerns about whether a product is suitable for you, seek appropriate professional advice before use.

Promotions, discount codes & offers

Promotions may have additional conditions, including validity dates, qualifying products, minimum spend, redemption limits or exclusions. Unless stated otherwise, promotions cannot be exchanged for cash and may not be combined with other offers.

If an order is refunded, the refund is generally based on the amount actually paid for the relevant item, subject to mandatory legal rights.

Intellectual property

Unless otherwise stated, the KHINTAWAN name, branding, website design, text, graphics, photographs, product presentation and other original website materials are owned by or licensed to KHINTAWAN and are protected by applicable intellectual-property laws.

You may use the website for normal personal shopping and informational purposes. You may not reproduce, republish, sell, scrape or commercially exploit our protected content without permission except where applicable law permits it.

Third-party services & links

The website may rely on or link to third-party services, including payment processors, delivery providers, analytics, maps, social platforms or other external services. Those providers may operate under their own terms and privacy notices.

We are not responsible for third-party websites that we do not control, but this does not limit any responsibility that applicable law places on us for our own products, representations or contractual obligations.

Website availability & reasonable limitations

We aim to keep the website accurate, secure and available, but temporary interruptions, maintenance, technical errors or third-party outages can occur. We may update or change the website where reasonably necessary.

To the maximum extent permitted by applicable law, KHINTAWAN is not responsible for indirect or consequential loss arising solely from use of the website where such liability may lawfully be limited. Nothing in these terms excludes liability or consumer remedies that cannot legally be excluded or limited.

Privacy & communications

We process personal information needed to operate the website, fulfil orders, provide customer service, prevent fraud, comply with legal obligations and communicate about transactions. Additional information about privacy practices may be provided in our privacy notice or at the point where information is collected.

Transactional messages about an order, payment, delivery, return or account are operational communications and may be necessary to provide the service you requested.

Changes to these terms

We may update these Terms & Conditions when our website, services, business practices or legal obligations change. The version published on this page applies from its stated update date. Changes do not remove rights that already arose under an order where applicable law prevents that result.

Governing law & disputes

These Terms & Conditions are governed by the laws of Thailand, subject to any mandatory consumer-protection rules that apply to you. If a concern arises, please contact us first so we can try to resolve it promptly and fairly.

Nothing in this section prevents a consumer from using a complaint, mediation, regulatory or court process that is available under applicable law.

Contact us

KHINTAWAN / SIWAPHUMIBODIN ST. CO., LTD.
58/1 Moo 1, Pak Hai Subdistrict
Pak Hai District, Phra Nakhon Si Ayutthaya 13120
Thailand

Email: khintawan@khintawan.com
Website: khintawan.com