Frequently Asked Questions

Choose your products, add them to your cart and continue to checkout. Review your contact, delivery or pickup details, then complete payment using one of the methods available at checkout.

After checkout, you should see an order confirmation page. We also send transactional order emails to the email address entered at checkout. Please check your spam or promotions folder if you do not see the message shortly after ordering.

Contact us as soon as possible. If fulfilment has not started, we will try to update or cancel the order. Once an order has been packed or dispatched, the normal returns process may apply.

Available payment methods are displayed securely at checkout and may vary depending on your order and location. Only complete payment through the official KHINTAWAN checkout.

Delivery options are shown at checkout based on the address you enter. If a destination is not currently supported, checkout will not offer a shipping method for that address.

Free Thailand shipping is available on qualifying orders over ฿1,500. The final shipping method and any applicable charge are shown before payment.

Delivery time depends on destination, carrier operations and order processing. Any delivery estimate shown at checkout is an estimate rather than a guaranteed arrival time.

Where local pickup is available, it will appear as an option at checkout. Please wait for the relevant order confirmation or pickup instructions before travelling to collect your order.

Please contact us within 7 calendar days of receiving your order if you would like to request a return. Mandatory rights under applicable Thai consumer protection law always take precedence.

Contact us as soon as possible with your order number, a short description of the issue, and clear photos or video where relevant. We will review the case and confirm the appropriate replacement, refund or other resolution.

For hygiene and product-safety reasons, opened or substantially used personal-care, aromatic, herbal or wellness products may not normally be accepted for a change-of-mind return. This does not limit rights that apply to defective, damaged or incorrectly supplied goods.

Approved refunds are returned to the original payment method where technically possible. Bank and payment-provider processing times can vary.

Follow the directions and precautions on the individual product label or product page. Different herbal, aromatic and personal-care products can have different methods of use.

Follow the storage instructions on the product packaging. As a general precaution, keep products properly closed, away from excessive heat or direct sunlight, and out of reach of children.

No. Our wellness and personal-care products are not a substitute for diagnosis, treatment or advice from a qualified healthcare professional. If you are pregnant, nursing, have allergies or a medical condition, or take medication, seek professional advice before using a product when appropriate.

Stop using the product and follow any safety directions on the packaging. Seek medical advice if symptoms are significant, persistent or concerning, and contact us if you believe the product may be defective.

You can contact our customer-care team through the Contact page or by email at khintawan@khintawan.com. For order questions, please include your order number so we can assist you faster.

Please include your order number, the name or email used at checkout, and a short description of what you need help with. For damaged or incorrect items, photos are helpful.

Yes. KHINTAWAN provides Thai and English website experiences. Use the language option in the site header to switch where available.